Legal

Refund Policy

Last updated: September 2026 Clear and straightforward.

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Our Pricing Model Non-Refundable Exceptions Technical Issues Disputes Contact

VibeNote.Studio operates on a per-site licensing model. You can generate and fully edit a website before buying its license. Because of this, all license purchases are considered informed decisions and are non-refundable once activated.

1. Our Pricing Model — Free Before You Pay

VibeNote.Studio is designed so you never pay blind. Here is what you can do for free before purchasing any license:

  • Create a project and collect a complete client brief
  • Generate a full website using AI from the brief — your first site is free, and each license you buy adds two more new site generations
  • Preview the generated website in the browser
  • Make unlimited AI chat edits to the website
  • Use the manual code editor to review and modify every file
A site's license is only needed when you are satisfied with the result and want to export its files or deploy it live. If you have used all your site generations, starting a new site needs a plan purchase first. You have full opportunity to review before purchasing.

2. Non-Refundable Purchases

The following purchases are non-refundable once activated:

  • Export Plan licenses — Once the ZIP download has been activated and the files have been downloaded
  • Hosted Deploy Plan licenses — Once the deployment to Cloudflare Pages has been initiated and a live URL has been issued
  • Agency packs — Once credits have been added to your account and are visible in your dashboard
  • Yearly renewals — Once the renewal bill for a site has been paid
We strongly recommend using the free preview and editing tools to fully review your generated website before purchasing a license.

3. Exceptions — When We Will Issue a Refund

We will consider a refund in the following circumstances:

  • Duplicate payment — If you were charged twice for the same license due to a payment system error
  • Payment without activation — If your payment was processed successfully but the license was never activated and no download or deployment occurred
  • Billing error — If you were charged an incorrect amount due to a platform error

Refund requests under these exceptions must be submitted within 7 days of the payment date.

4. Technical Issues

If you experience a critical technical issue that prevents you from accessing a feature you have paid for — such as a deployment that failed permanently and cannot be retried — please contact us and we will investigate.

In verified cases of platform failure, we will either fix the issue, issue a credit, or provide a refund at our discretion.

We do not issue refunds for issues caused by:

  • Third-party services such as Cloudflare, Razorpay, or your domain registrar
  • Incorrect configuration by the user such as wrong DNS settings
  • Client dissatisfaction with AI-generated content — since the content can be edited freely before purchasing

5. Payment Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank or Razorpay. Most issues can be resolved quickly and directly.

Chargebacks initiated without contacting us first may result in account suspension.

6. How to Request a Refund

To request a refund under one of the eligible exceptions, please email hello@vibenote.studio with the following information:

  • Your registered email address
  • The date of the payment
  • The Razorpay order or payment ID
  • A brief description of the issue

We will respond within 3 business days. Eligible refunds are processed within 7-10 business days back to your original payment method.

VibeNote.Studio is operated by Noob{Dev} Technologies.